Why does Palace Casino ask me to verify my account?
Licensed casinos must confirm who you are, and Palace Casino usually completes your check in about 11 hours.
Wondering who checks and how long it takes?
Most players worry the check will hold up their money, and this table answers that in six lines.
Who checks
Licence
How long
Required by
Questions
Minimum age
A readable ID copy
Place your identity document on a flat, well-lit surface and photograph every side the site asks for. Skip the flash so no glare hides your face or the dates.
Which address document works?
Address proof comes next, and it needs your full name and address exactly as registered. A recent bill or bank statement works best when all four corners are in frame.
When your bank screenshot is cropped
Payment proof matches the method you used, so open that account and capture the name and the transaction. Partial screenshots, with details hidden, are the usual reason a check restarts.
What happens after you send?
Once sent, watch your inbox and your account messages for any follow-up request. Replies usually arrive within two hours, and re-sending a clear copy settles most questions.
A short list, not a long one
After this table you will know exactly which copies to prepare before the upload screen opens.
Why ask where your funds come from?
A request on your account asks where the money came from. Palace Casino holds a licence from the Anjouan Offshore Finance Authority, and that licence obliges us to understand a player's funds. The check is routine AML work, never a suggestion that you have done anything wrong.
Depending on your file, we may ask for any of the following:
- Passport photo page, opened flat
- Driving licence, front and back
- Utility bill with your current address
- Bank statement showing the same address
- Photograph of the card you paid with
Clear the four usual document snags
At Palace Casino we read every upload by hand, so a small fix now saves a round later.
Use a current bill
Cropped then refused
Matching details, no delay
Has your ID run out?
What happens after your upload
Encrypted transfer throughout. Files you send travel over 256-bit AES encryption, the same shield used across the Palace Casino cashier. Nothing is left in an open queue for anyone browsing the site to stumble on.
Keep your file for the checkers. Only staff whose job is checking identities open your documents inside the verification team. Nobody on the payments desk, marketing or live chat can pull up your licence photo for a look.
One purpose, one check. Every document is held against one purpose: the identity and AML checks an Anjouan licence obliges us to run. Requests for marketing permission never follow, and your details do not become a mailing list.
First use, extra look
A card or wallet that is new to us must be tied to your name, so we ask for a photo or provider screenshot.
A typo on file
When the name or address on your profile does not match the papers, we pause and ask you to align them, so every record agrees.
Will my payout wait?
The first cash-out is the moment your licence-backed check must be complete, so we ask for identity, address and payment proof before the money moves.