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Before you next sit down

Playing for Fun, Spending on Purpose: Palace Casino Responsible Gambling

Play only from 18+, knowing the deposit limits, loss limits, session time reminders, self-exclusion and reality checks in every Palace Casino account.

Set your limit
Where to begin

What You Gain by Knowing These Numbers

This block settles the age, the licence and the people to contact when something needs changing.

Minimum age
18+
Regulator and licence
Anjouan Offshore Finance Authority, ALSI-711596
National register
BetStop
Helpline
1800 858 858
Limit questions
Built into your account

Choose the Controls That Fit Your Evening

In the Palace Casino account, each control is a few taps away, and setting one early is the house habit we recommend.

Before play, not after

This caps how much you can put into the account over a period you choose. Switch it on before your first session, so the decision is made calmly rather than in the middle of play.

Set the edge first

A loss limit stops the session once a set amount has gone. Turn it on whenever you want a firm edge on the evening instead of settling up afterwards.

Watching the clock for you

A quiet reminder reaches you as your session runs on, so time does not slip past unnoticed. Pick it if you tend to lose track once the games start.

Take a full break

This closes your account to play for a stretch you decide, and it stays closed for that stretch. Choose it when a pause is needed rather than a smaller limit.

Keep the figures visible

Pop-up checks interrupt play at intervals to show how long you have been at it and what the session has cost. Switch them on if you want plain figures in front of you.
Keeping the choice yours
1

Signed in, then settings

Sign in with your email address and open the settings area of the account. Check that the personal details shown are correct before you change anything.

2

Three kinds of cap

Choose between a deposit limit, a loss limit or a session time reminder. Read the description beside each one, because they work in different ways.

3

Choose the stretch

Pick how long the limit should run, then look at the figures once more. Pick a period you can hold to, not one you will want lifted within the hour.

4

Confirmation in the account

Save the change and wait for the confirmation to appear in your account. If anything looks wrong, contact the support team before you play again.

A checkpoint, not a test

Catch the shift before it costs you

Play stops being fun when it starts borrowing time, money or sleep from the rest of your life. Seeing that shift early keeps the choice in your hands, and a limit or a short pause is the first step worth taking.

None of these is a verdict. They are simply things worth naming honestly to yourself.

  • Chasing a loss with another deposit on the same night
  • Depositing money you had set aside for bills
  • Keeping your play quiet from people close to you
  • Playing longer than the session you planned
  • Borrowing to keep the account topped up
  • Feeling restless or flat when you are not playing
  • Telling yourself one more round will settle it
The night you want to talk

Reach a real person when play stops feeling light

National Gambling Helpline

Counsellors answer day and night, every day of the year, at no cost and in confidence. Players and family members can talk it through by phone or online chat, and ask for local services nearby. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Meetings run by people who have been where you are, held across Australia for players and for the relatives who want to understand. Check the meeting list for a group in your area, in person or online. gaaustralia.org.au

National Debt Helpline

Free financial counselling for debt that grew out of gambling, for players and for partners or family carrying it with them. Lines are open on weekday business hours; ask for a confidential appointment. ndh.org.au

Pick how long your break should last

Set a short break now. A time-out is the lighter break, made for hours or days away from the tables. You start it inside your Palace Casino account and the block lifts on its own when the chosen stretch ends. Nothing is deleted, but the account stays closed for play until then.

Out for the long stretch. Longer and firmer than a pause, self-exclusion in your account shuts out play for an extended period. You choose the length when you start it and it holds until that period runs out. Reaching us to reverse it early is not possible.

Government-wide exclusion. Australia runs its own national register, BetStop, managed by the Australian Government through ACMA. Registration lasts at least 3 months, may extend to a lifetime, and stops licensed wagering providers from taking your bets or sending you marketing. Sign up at the register's site, roughly 5 minutes, or bring a support person with you; ending it early is only possible after 3 months and a statutory declaration that you have seen a counsellor or GP. betstop.gov.au

Plain answers

A limit now beats a regret later

01Are the limits the same in the mobile version?+
Yes. The limits sit in the same account section whether you open Palace Casino on a phone or a laptop, and one setting covers both. Values you save there are the ones that count at play.
02What age do I have to be to play here?+
Players must be 18 or older to hold an account. Checking age keeps gambling away from people the law does not allow to play, and it protects the licence that lets the site operate.
03Who do I write to if I want my account shut?+
Email the support address and ask for the account to be closed permanently. Staff reply around the clock and will confirm once it is done. Settle any balance first so nothing is left behind.
04Do I get back in sooner if I change my mind?+
No. A self-exclusion runs for the whole stretch you chose, and the account stays shut until that stretch ends. Choosing a period you can live with matters more than choosing a short one.
05Can the helpline advise me about a relative's gambling?+
Yes. The National Gambling Helpline speaks with family members as well as players, and its advisors can point you to local support. Calling costs nothing and the line is open at any hour.
06Does blocking my account here stop me anywhere else?+
Not quite. Blocking here covers this account alone. To be stopped by licensed online and phone wagering providers across the country, join BetStop, the national self-exclusion register, once.