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Real People, Backed By Palace Casino Help

Message live chat, write to support or call from a team that stays open around the clock, every day of the year.

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Palace Casino Support You Can Pick From

Chat First, Wait Never

Fastest reply at any hour, roughly three minutes

Open Chat

Answers In Writing

Detailed answers in writing, replies near two hours

Write Email

A Live Voice, Not A Loop

Speak it through aloud, roughly five minutes wait

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Local support

Australian Reach And Supervision

Read once and you will know your local number, the hours we keep, our languages and where to turn for gambling help.

Phone in Australia
+61 2 4364 5317
Support time zone
AEST
Languages
English, German, Finnish, Norwegian
Regulator
Anjouan Offshore Finance Authority, licence ALSI-711596
Gambling support
Gambling Help Online, Gambler's Help, BetStop National Self-Exclusion Register
Support e-mail
A Fair Second Look
1

You Asked Once And Heard Nothing

Explain the problem to the support team through live chat or e-mail so the exchange is logged. Ask for a reference number, then keep that record beside your account notes.

2

Can A Manager Review This?

Reply to the same thread and ask a manager to review the decision. A senior colleague reads the history and replies with a fresh decision in writing.

3

Formal Route To The Regulator

Refer the matter to the Anjouan Offshore Finance Authority, the regulator that issued licence ALSI-711596, once the internal steps are exhausted. Include the reference number in your message.

Five addresses, one right one

Palace Casino Departmental Addresses

Skim the list once and your message lands at the desk that can act on it, without a detour through anyone else.

General support
Verification and documents
Deposits and withdrawals
Complaints
Privacy and personal data
Business and partnerships
Before You Trust The Balance

Match These Details To Your Statement

After reading, you will know which company runs the site and who licenses it.

Legal Name
Palace Casino LLC
Company Number
957020 (Anjouan)
Registered Address
Bandar Salaam, Mutsamudu
Regulator
Anjouan Offshore Finance Authority
Licence Number
ALSI-711596
Support E-mail
Before You Contact Us
1

Your registered e-mail address

2

Your account username or player number

3

The date and amount of the payment

4

Screenshots of the error you saw

5

Proof of identity and address files

Waiting For A Reply

Palace Casino Hours And Reply Speeds

It clears up the worry that a message sent after midnight will sit unread.

Chat Hours
Around the clock
First Chat Reply
Three minutes
E-mail Address
E-mail Reply
Two hours
Phone Number
+61 2 4364 5317
Phone Wait
Five minutes
Time Zone
AEST
Palace Casino Questions

Pick the doubt that brought you here

Licensed Operator Dual-Audited Fair 7-Minute Withdrawals
01What happens while my documents are being checked?+
Send your proof of identity, address and payment confirmation together and the review usually lands in about eleven hours. Numbers count from upload, not from the moment you tap send. Check for blurry edges so it clears first pass.
02Where do I give my details for account support?+
Quote the email address on your player profile and your full name, and support can find your account in seconds. Never share the password itself, because nobody here needs it. A short description of the issue speeds things up too.
03Why was my issue closed without a real fix?+
Ask the agent to escalate your case if the first reply lands wrong, and note the reference it comes back with. Writing to [email protected] keeps the full thread in one place. Their review sits above the front-line desk.
04How long does a data request take to answer?+
Write to [email protected] for a copy of what we hold or for erasure where rules allow. Expect a reply within two hours, as with other email. Legally required records may stay after closing.
05Can I shut my account and still withdraw?+
Request closure from your account page or by email and support confirms it back to you. Settle any pending withdrawal before the door shuts, because closed accounts still pay out what is owed. Reopening later needs a fresh review.
06What if I need the licence details in writing?+
Palace Casino LLC runs this site under licence ALSI-711596 from the Anjouan Offshore Finance Authority, with company number 957020. Ask support for the licence reference if you need it in a dispute. Contact the regulator only after we have reviewed your complaint.